We operate from a warehouse and as such are not setup for customer pickups. Orders placed by midday Monday to Friday will be dispatched the same day (except on public holidays).
We will offer store credit for returns once accepted. Returns must be in original unmarked condition and all shipping costs to be paid by buyer.
In the event of a warranty claim we will usually replace the item and pay return shipping costs. If the problem can be shown to us clearly in pictures we may not require the return of the item, that may change depending on the situation of course.
Send all returns with a clear note to
RC Boat Bitz
PO Box 261
We do not cover damaged incurred by faulty products